Service
Technical services for uninterrupted operation and improvement of information systems
Drawing on extensive know-how in building a wide range of information systems for the manufacturing industry and advanced technical expertise, Haesol Information System Co., Ltd. provides maintenance services for the information systems our customers operate.
To keep services running smoothly, we establish tiered IT maintenance strategies and support continuous improvement activities and upgrades. As a lasting partner of Haesol Information System Co., Ltd., you can count on stable system operation and ongoing improvement.
System Maintenance
Technical Support
- Online (remote) technical support
- Failure and Error Analysis
Product Patches
- Support for product patches and updates
- Providing related technical information
Emergency Handling
- Dedicated emergency service team in case of failure
- Remote or on-site support
Operator and User Training
- Hands-on offline training based on the actual work environment
Preventive Inspection
- Preventive inspection service through regular on-site visits
Structural Diagnosis and Consulting
- Structural diagnostics and consulting to respond to business model changes